Terms of service
TERMS OF SERVICE
Kronelli
Official Website: kronelli.com
Customer Service: info@kronelli.com
Effective Date: August 9, 2026
GENERAL INFORMATION
These Terms of Service govern your access to and use of kronelli.com, including any purchases made through our website and your use of the services, features, content, and products made available through it.
Throughout these Terms, "Kronelli," "we," "us," and "our" refer to the operator of the Kronelli online store.
By accessing our website, using our Services, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and any other policies made available on our website.
If you do not agree with these Terms, you should not use our Services or place an order through our website.
ELIGIBILITY TO PURCHASE
To place an order through our website, you must:
• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Provide accurate, current, and complete information
• Be legally authorized to use the payment method selected at checkout
• Comply with all applicable laws and regulations relating to your purchase
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, product availability, pricing errors, or other circumstances affecting our ability to fulfill the order.
PRODUCTS AND AVAILABILITY
Kronelli offers products including watches, boots, footwear, and related accessories.
We make reasonable efforts to display product descriptions, specifications, colors, images, sizes, and other information as accurately as possible.
However, the appearance of colors and certain product details may vary depending on your device, screen settings, lighting, photography, manufacturing variations, or other factors.
Product availability is not guaranteed until an order has been successfully confirmed and processed.
If a product becomes unavailable after an order is placed, we may contact you to offer an appropriate solution, which may include:
• A full refund for the unavailable item; or
• An alternative product, color, size, or model, subject to your approval and availability
We reserve the right to discontinue or modify products at any time.
PRICING AND PAYMENTS
Prices are displayed in the currency shown on the website or at checkout based on the applicable store configuration, customer location, or selected region.
We reserve the right to change product prices, discounts, promotions, and offers at any time without prior notice.
The applicable price for an order will generally be the price displayed and accepted at checkout, except where an obvious pricing, technical, or system error has occurred.
Payments are processed through third-party payment providers using their applicable security and processing systems.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.
PROMOTIONS AND SPECIAL OFFERS
From time to time, Kronelli may offer discounts, promotional pricing, multi-buy offers, gifts with purchase, Buy One Get One Free promotions, or other special offers.
Promotional offers may:
• Be available for a limited time
• Apply only to eligible products or collections
• Be subject to product availability
• Require specific products or quantities to be added to the cart
• Be subject to additional conditions displayed with the promotion
Unless otherwise stated, promotions cannot be combined with other discounts or promotional codes.
Kronelli reserves the right to modify, suspend, or discontinue a promotion where reasonably necessary, subject to applicable law.
Any specific terms displayed with a promotion form part of the conditions of that offer.
ORDER CONFIRMATION
After placing an order, you may receive an email confirming that we have received your order.
Receipt of an order confirmation does not necessarily mean that the order has been accepted or fulfilled.
We reserve the right to review orders before fulfillment, including for payment verification, fraud prevention, inventory availability, or errors in order information.
If we are unable to fulfill an order and payment has already been successfully collected, an applicable refund will be issued.
ORDER PROCESSING
After payment confirmation, orders are generally processed within 1–5 business days.
Business days do not include weekends or public holidays.
Processing times may be extended during periods of unusually high demand, promotional events, holidays, or circumstances outside our reasonable control.
Once an order has shipped, tracking information will generally be provided by email when available.
SHIPPING AND DELIVERY
Estimated shipping and delivery times are provided for informational purposes and are not guaranteed unless expressly stated otherwise.
Estimated delivery is generally 5–20 business days after shipment.
Delivery times may vary depending on the destination, shipping method, fulfillment location, customs procedures, carrier operations, and other circumstances.
Delays may occur due to circumstances outside our reasonable control, including:
• Customs inspections or processing
• Severe weather
• Carrier disruptions
• Peak shopping periods
• International transportation delays
• Incorrect or incomplete shipping information
• Logistical disruptions
• Force majeure events
In exceptional circumstances, delivery may take up to 60 business days after shipment.
If an order has not been delivered within 60 business days from the shipping date, please contact us at info@kronelli.com so that we can investigate the shipment and determine the appropriate resolution.
Depending on the circumstances, this may include a replacement or refund, subject to applicable law and product availability.
For complete information regarding shipping, please refer to our Shipping Policy.
SHIPPING INFORMATION PROVIDED BY THE CUSTOMER
Customers are responsible for providing accurate and complete shipping information at checkout.
Kronelli is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.
If a shipment is returned, redirected, or requires reshipment because of incorrect customer-provided information, additional shipping charges may apply.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or relevant authorities.
Unless expressly stated otherwise at checkout, such charges are not included in the product price and may be the responsibility of the customer.
Customs requirements and charges vary by country and may change without notice.
RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Eligible return requests may generally be initiated within 30 calendar days after delivery, provided the product satisfies the conditions stated in our Return & Refund Policy.
Returned products may be inspected before a refund is approved.
Approved refunds will be issued to the applicable original payment method, subject to the terms of our Return & Refund Policy and applicable law.
PRODUCT USE AND CARE
Customers are responsible for using products appropriately and following any applicable product instructions, sizing guidance, maintenance recommendations, and care instructions.
Normal wear and tear, misuse, improper handling, unauthorized modification, accidental damage, or failure to follow applicable care instructions may not constitute a product defect.
For footwear, product performance and longevity may vary depending on terrain, frequency of use, environmental conditions, maintenance, and other factors.
For watches, water resistance and other performance characteristics should be understood according to the specifications provided for the particular model. Water resistance does not necessarily mean that a watch is suitable for every type of water activity.
ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information presented through our website is accurate and current.
However, occasional typographical errors, inaccuracies, omissions, or technical errors may occur regarding product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct such errors and update information where reasonably necessary.
PROHIBITED USES
You may not use our website or Services:
• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To distribute malicious code, viruses, or harmful technologies
• To interfere with the security or operation of our website
• To collect information about other users without authorization
• To submit false, misleading, or fraudulent information
• To attempt unauthorized access to our systems or Services
We reserve the right to restrict access to our Services where misuse is reasonably suspected.
INTELLECTUAL PROPERTY
Content made available through kronelli.com, including trademarks, logos, product photography, graphics, text, designs, website elements, videos, and other materials, may be owned by or licensed to Kronelli and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected content without appropriate authorization, except as permitted by applicable law.
THIRD-PARTY SERVICES
Certain features of our website may rely on third-party providers, including Shopify, payment processors, shipping providers, analytics services, and other technology partners.
Your use of certain third-party services may also be subject to their respective terms and policies.
Kronelli is not responsible for third-party services to the extent permitted by applicable law.
PRIVACY
We collect and process personal information in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for additional information regarding how personal information may be collected, used, disclosed, and protected.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Kronelli will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or relating to your use of the website, Services, or products.
Kronelli will not be responsible for losses resulting from circumstances outside our reasonable control, including carrier disruptions, customs delays, or improper use of products.
Where permitted by applicable law, Kronelli's aggregate liability relating to a particular order will not exceed the amount actually paid by the customer for the products giving rise to the applicable claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
DISCLAIMER
Except where otherwise required by applicable law, products and Services are provided subject to the descriptions, specifications, and conditions presented on our website.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms is intended to exclude warranties, guarantees, or consumer rights that cannot legally be excluded.
CONSUMER RIGHTS
Nothing in these Terms of Service is intended to exclude, restrict, or override mandatory consumer protection rights available to you under applicable law.
If the laws applicable to your purchase provide additional rights relating to product conformity, cancellation, returns, refunds, warranties, or other consumer protections, those rights will continue to apply.
CHANGES TO THESE TERMS
We may update or modify these Terms of Service from time to time to reflect changes to our Services, business practices, policies, or applicable legal requirements.
The updated Terms will be published on kronelli.com with an updated effective date.
Where required by applicable law, additional notice may be provided.
Your continued use of the Services following an update will constitute acceptance of the revised Terms to the extent permitted by applicable law.
GOVERNING LAW
These Terms of Service and any disputes arising from your use of the Services will be governed by applicable laws and determined according to the jurisdiction and consumer protection rules that apply to the relevant transaction.
Nothing in this section is intended to deprive consumers of mandatory protections or rights available under the laws applicable to them.
SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by applicable law.
ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies expressly incorporated by reference, constitute the agreement governing your use of the Services and purchases made through kronelli.com.
CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Kronelli
Website: kronelli.com
Email: info@kronelli.com