Shipping policy

SHIPPING POLICY

Kronelli
Official Website: kronelli.com
Customer Service: info@kronelli.com
Effective Date: August 9, 2026

ORDER PROCESSING

All orders placed through kronelli.com are generally processed within 1–5 business days after payment confirmation.

This processing period may include:

• Payment verification
• Product preparation
• Quality control and inspection
• Order fulfillment
• Secure packaging and dispatch preparation

Business days do not include weekends or public holidays.

Processing times may occasionally be extended during periods of high demand, promotional events, holidays, product launches, or circumstances outside our reasonable control.

Once your order has been shipped, you will generally receive a shipping confirmation email containing tracking information when available.

SHIPPING TIMES

After your order has been shipped, estimated delivery typically takes 5–20 business days, depending on the destination, shipping method, carrier availability, customs procedures, and other logistical factors.

Please note that delivery times are estimates and are not guaranteed.

International shipments may experience additional transit or customs processing time depending on the destination country.

EXTENDED DELIVERY TIMES

In certain circumstances outside our reasonable control, delivery may take longer than the standard estimated timeframe.

These circumstances may include, but are not limited to:

• Severe weather conditions
• High order volumes or peak shopping periods
• Customs inspections or processing
• International transportation delays
• Carrier delays or disruptions
• Logistical disruptions
• Strikes
• Natural disasters
• Government restrictions
• Force majeure events

In exceptional circumstances, delivery may take up to 60 business days from the shipping date.

If your order has not been delivered within 60 business days from the shipping date, please contact us at info@kronelli.com.

We will investigate the shipment and, where appropriate, provide a resolution that may include:

• A replacement shipment, subject to product availability; or
• A full refund for the applicable undelivered order

Any mandatory rights available under applicable consumer protection laws remain unaffected.

ORDER TRACKING

Once your order has been shipped, you will generally receive an email containing your tracking number and information on how to monitor the shipment.

Please allow a few business days for tracking information to become active or update after receiving your shipping confirmation.

Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.

If your tracking information has not updated for an extended period, please contact us at info@kronelli.com for assistance.

MULTIPLE PACKAGES

Depending on product availability, fulfillment location, or logistical requirements, an order containing multiple products may occasionally be shipped in separate packages.

This means that watches, boots, accessories, or multiple items from the same order may arrive at different times.

When available, separate tracking information may be provided for each shipment.

Receiving one package before another does not necessarily mean that an item is missing from your order.

SHIPPING DESTINATIONS

Kronelli ships to eligible destinations made available during checkout.

Available shipping methods, estimated delivery times, and any applicable shipping charges may vary depending on the destination.

If we are unable to ship an order to the destination provided, we will contact you using the information associated with your order.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

• Full name
• Street address
• Apartment, suite, or unit number, where applicable
• City
• State, province, or region
• Postal or ZIP code
• Country
• Contact information

Kronelli is not responsible for delays, failed deliveries, or returned packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information after placing an order, contact us immediately at info@kronelli.com.

We will make reasonable efforts to update the information if the order has not yet been processed or shipped. However, changes cannot be guaranteed once fulfillment has begun.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

FAILED DELIVERY OR UNCLAIMED PACKAGES

Customers are responsible for monitoring available tracking information and receiving their packages when delivery is attempted.

If a shipment is returned because it was refused, left unclaimed, or could not be delivered for reasons attributable to the recipient, additional shipping charges may apply if reshipment is requested.

Any refund request relating to a returned or unclaimed shipment will be handled in accordance with our Return & Refund Policy and applicable law.

LOST PACKAGES

If tracking information indicates that a package may have been lost in transit, please contact us at info@kronelli.com.

We may work with the applicable carrier or fulfillment provider to investigate the shipment.

If the package is confirmed as lost, Kronelli will provide an appropriate resolution, which may include:

• Sending a replacement at no additional product or shipping cost; or
• Issuing a refund to the original payment method

The appropriate resolution may depend on the circumstances, product availability, and applicable law.

PACKAGES MARKED AS DELIVERED

If tracking information shows that your package was delivered but you cannot locate it, we recommend:

• Checking around the delivery location
• Checking with other members of your household
• Checking with neighbors, reception desks, mailrooms, or building management where applicable
• Contacting the shipping carrier for additional delivery information

If you are still unable to locate the package, contact us at info@kronelli.com so we can review the situation and determine what assistance may be available.

CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to customs inspections, import duties, taxes, VAT, brokerage charges, or carrier handling fees depending on the destination.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.

Customs policies and import requirements vary by country and may change without notice.

Kronelli does not control charges imposed directly by customs authorities, governments, or shipping carriers.

CUSTOMS DELAYS

International orders may occasionally be held or delayed by customs authorities.

Customs processing times are outside Kronelli's direct control and may vary depending on the destination, product type, shipment value, local regulations, or inspection requirements.

Customers are responsible for providing any information reasonably requested by customs authorities or the shipping carrier to complete delivery.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us at info@kronelli.com as soon as possible.

We cannot guarantee that an order can be modified or canceled after it has entered processing or fulfillment.

Once an order has shipped, changes or cancellations are generally no longer possible. If applicable, you may request a return after delivery in accordance with our Return & Refund Policy.

SHIPPING PROMOTIONS

Kronelli may occasionally offer free or discounted shipping as part of a promotional campaign.

Any conditions associated with a shipping promotion will be displayed with the applicable offer.

Promotional shipping offers may be limited by destination, product, order value, or promotional period.

DELIVERY ESTIMATES

Any delivery dates or timeframes displayed on kronelli.com, at checkout, in order confirmations, or through tracking services are estimates.

While we make reasonable efforts to ensure orders arrive within the estimated timeframe, delays may occur due to circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any mandatory delivery rights available to customers under applicable consumer protection laws.

CUSTOMER SUPPORT

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

Kronelli

Website: kronelli.com
Email: info@kronelli.com