Privacy policy
PRIVACY POLICY
Last Updated: August 9, 2026
Kronelli ("Kronelli," "we," "us," or "our") operates this website and store, including the related information, content, features, tools, products, and services made available through kronelli.com (collectively, the "Services").
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, make a purchase or other transaction, interact with our Services, or otherwise communicate with us.
Website: kronelli.com
Contact: info@kronelli.com
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect personal information including:
• Name
• Email address
• Phone number
• Shipping and delivery information
• Billing information
• Payment and transaction information
• Order and purchase history
• Shopping activity
• Products viewed or added to your cart
• Customer service communications
• Device and browser information
• IP address
• Cookie and similar technology information
• Information about how you interact with our website and advertisements
Payment information may be processed directly by our payment providers. We may not have direct access to complete payment card details.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, contact us, create an account, subscribe to communications, or otherwise interact with our Services
• Automatically through cookies and similar technologies when you browse our website
• From service providers that help us operate our business
• From advertising, analytics, and marketing partners, where permitted by applicable law
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process, manage, and fulfill orders
• Process payments and transactions
• Arrange shipping and delivery
• Provide customer support
• Communicate with you regarding your purchases
• Send order confirmations, delivery information, and shipping updates
• Manage returns, refunds, and other customer requests
• Maintain and improve our website and Services
• Personalize your shopping experience
• Understand how customers interact with our website
• Detect, investigate, and prevent fraud, unauthorized transactions, and other potentially harmful activity
• Protect the security and integrity of our Services
• Comply with applicable legal obligations
• Send promotional or marketing communications where permitted by law
• Measure and improve the effectiveness of our advertising and marketing
HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to third parties when necessary to operate our business and provide our Services.
These parties may include:
• Shopify and related e-commerce service providers
• Payment processors and payment service providers
• Shipping carriers
• Warehousing and fulfillment providers
• Customer service providers
• Information technology and website service providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Professional advisers where necessary
• Government agencies, regulators, courts, or other legal authorities where required by applicable law
We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable law.
SHOPIFY
Our store is hosted and powered by Shopify.
Shopify may collect and process personal information relating to your use of our store in order to provide its e-commerce services and related functionality.
Shopify's processing of personal information is governed by its own applicable privacy terms and policies.
COOKIES AND SIMILAR TECHNOLOGIES
Kronelli, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies when you use our Services.
These technologies may be used to:
• Keep the website functioning properly
• Remember your preferences
• Understand how visitors interact with our website
• Improve website performance
• Analyze traffic and customer behavior
• Measure advertising performance
• Provide relevant or personalized advertising where permitted
Depending on your location, you may have options to control certain cookies or advertising technologies through your browser, device settings, or consent tools made available on our website.
MARKETING COMMUNICATIONS
Where permitted by applicable law, we may use your contact information to send you information about Kronelli products, promotions, offers, or other updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication.
Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or important information regarding your purchase.
ADVERTISING AND ANALYTICS
We may work with analytics and advertising providers to understand how customers use our Services and to measure or improve our advertising campaigns.
These providers may use cookies and similar technologies to collect information about interactions with our website.
Your rights and choices regarding this activity may vary depending on your location and applicable law.
DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
The length of time we retain information may vary depending on the type of information and the reason it was collected.
SECURITY
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We encourage customers to take appropriate precautions when accessing online services and protecting their account information.
YOUR PRIVACY RIGHTS
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, which may include the right to:
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about how your personal information is used or disclosed
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data-sharing activities where applicable
• Request a portable copy of certain personal information
• Appeal certain decisions regarding privacy requests where applicable
These rights are not absolute and may be subject to exceptions or limitations under applicable law.
To submit a privacy request, contact us at info@kronelli.com.
We may need to verify your identity before processing certain requests.
CHILDREN'S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided us with personal information improperly, please contact us at info@kronelli.com.
INTERNATIONAL DATA TRANSFERS
Because Kronelli works with service providers, fulfillment partners, payment providers, and technology platforms that may operate internationally, personal information may be processed or stored in countries outside the country where you live.
Where required, such transfers will be handled in accordance with applicable data protection laws.
THIRD-PARTY LINKS
Our website may contain links to websites, applications, or services operated by third parties.
Kronelli is not responsible for the privacy practices, security, or content of third-party services. We encourage you to review their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.
When changes are made, the updated version will be posted on kronelli.com and the "Last Updated" date will be revised accordingly.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:
Kronelli
Website: kronelli.com
Email: info@kronelli.com